ABRACADABRA CHILDCARE SERVICES

Abracadabra Childcare Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.


We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.


A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive Information is defined in the Privacy Act as one that includes information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive Information will be used by us only:

For maintaining store records and information.
For completing customer service, delivery of items, fulfillment of orders.
With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Companynamewill not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up-to-date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:


ABRACADABRA CHILDCARE SERVICES

Terms and Conditions – Casual / Ongoing Temporary

This agreement is between ‘Abracadabra Childcare Services’ referred hereafter as ACS, and the client.

1. Employment Relationship: 1.1 ACS acts as an introduction and booking/placement and/or employment agent. The parties to any employment or contractor agreement are the client and the accepted candidate only. Any employment agreement is between the client and the accepted candidate

2. Liability and Indemnity: 2.1 ACS strives to provide appropriate casual and permanent candidates for employment. However, ACS is not liable for any loss, damage, delay, or expense incurred by the client, regardless of how they occur. 2.2 The client, individually or jointly, indemnifies ACS against all claims, losses, and damages made or suffered by any nanny, carer, or childcare worker contracted to or employed by the client as a result of the relationship formed under these terms.

3. Confidentiality and Referral: 3.1 Introductions of candidates to clients are confidential. Clients requiring additional days/hours or third-party referrals must engage ACS directly. 3.2 If a client directly hires an ACS candidate without prior notification to ACS, the client remains liable for standard casual charge rates and permanent placement fees.

4. Fees and Charges: 4.1 ACS scheduled casual/temporary fees are non-refundable or transferable unless otherwise stated in these terms. 4.2 Fees and charges are subject to change.

5. Payment Terms: 5.1 By engaging ACS, the client agrees to pay all scheduled ACS casual/temporary fees as outlined in these Terms & Conditions. If payment is unsuccessful via the credit card provided on the Credit Card Authority Form/Registration Form, the client will be invoiced under a 7-day payment term.  5.2 A late fee of 10% of the outstanding balance per month applies to overdue payments. 5.3 If payment is referred to a collection agency, all collection costs will be payable by the client.

6. Casual / Ongoing Temporary Candidates (4 Hours up to 3 Months)

6.1 Upon receipt of completed registration forms and signed Terms & Conditions, the full scheduled casual/temporary Agency Booking Fee (+GST) will be charged to the credit card provided. 6.2 The agreement/booking will be cancelled if payment is unsuccessful due to insufficient funds or an expired credit card without an alternative payment method.

7. Payment for Hours Worked

7.1 Client Direct Payment to Candidate: If the client opts to pay the candidate directly at the end of the booking or after the service has been carried out, the client must have enough cash on hand to pay the agreed hourly rate for the hours worked. If the client does not pay the candidate directly, ACS will charge the client’s provided credit card. The hourly rate charged will be ACS’ current agency charge-out rate, which does vary from the rate paid directly to the candidate.

7.2 ACS Payment on Behalf of Client: If the client prefers ACS to pay the candidate, they must request this when registering with ACS. ACS will process the payment for hours worked upon receipt of the authorized timesheet. The amount due will be charged to the client’s credit card based on ACS’ current agency charge-out rate, which does vary from the rate paid directly to the candidate.

7.3 Minimum Booking Hours: Each booking has a minimum duration of 4 hours per day.

8. Cancellations

8.1 Casual/Temporary Bookings (4 Hours to 14 Days): If the client cancels a booking, full scheduled casual/temporary booking fees remain payable and are non-transferable or refundable. If cancellation occurs within 48 business hours of booking commencement, the client must pay the carer for four (4) hours per day booked. ACS may exercise discretion in cancellations due to special circumstances.

8.2 Casual/Temporary Bookings (15 Days or More): If the client cancels a booking, full scheduled casual/temporary booking fees remain payable and are non-transferable or refundable. If cancellation occurs within five (5) days of booking commencement, the client must pay the carer for four (4) hours per day booked. ACS may exercise discretion in cancellations due to special circumstances.

8.3 Post-Commencement Cancellations: If a booking is cancelled after commencement, the same cancellation terms apply. ACS may use discretion in negotiations under special circumstances.

9. Unsuitability of a Candidate: If a candidate is deemed unsuitable for any lawful reason, the client must notify ACS immediately. The candidate must leave the premises within two (2) hours of notification and must not return at any time. The candidate will be paid only for hours worked.

10. Candidate Illness: If a candidate falls ill and cannot complete the required hours, the client is only liable for payment of hours worked. The casual/temporary booking fee remains non-refundable and non-transferable. Upon request, ACS will attempt to provide a replacement candidate for that day at no additional cost to the client.